Course curriculum

    1. Introduction

    2. Understanding Service Recovery in Residential Building

    3. Common Sources of Homeowner Complaints

    4. Responding to Concerns Professionally and Promptly

    5. Difficult Conversations and De-Escalation Techniques

    6. Documentation and Internal Tracking of Service Issues

    7. Review

    8. Understanding Warranty Communication in B.C.

    9. Coordinating Service, Trades, and Follow-Up Actions

    10. Managing Post-Possession Deficiencies and Expectations

    11. Protecting Builder Reputation Through Fair Complaint Handling

    12. Creating a Responsive Service and Warranty Culture

    13. Conclusion

About this course

  • $90.00
  • 13 lessons
  • 1.5 hours of video content

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