Course curriculum

    1. Introduction

    2. Understanding the Post-Handover Service Period

    3. Introducing Warranty Awareness at Possession

    4. Clarifying What Is and Is Not Covered

    5. Documenting Outstanding Items and Open Commitments

    6. Review

    7. Receiving and Managing Early Service Requests

    8. Coordinating Trades and Corrective Work Efficiently

    9. Preventing Escalation Through Better Service Recovery

    10. Common Post-Handover Breakdowns and Complaints

    11. Creating a Stronger Warranty and Follow-Through Process

    12. Creating a Stronger Warranty and Follow-Through Process

    13. Conclusion

About this course

  • $90.00
  • 13 lessons
  • 1 hour of video content

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