BCCS2601 - Warranty Awareness, Service Requests, and Post-Handover Follow-Through

This course covers essential post-handover practices to mitigate complaints and enhance customer satisfaction. Learn how to manage warranties and service requests effectively.

Buy $90.00

Course curriculum

1. Key Responsibilities of Builders
1. Setting the Right Expectations
1. Exclusions and Limitations
1. Tracking and Managing Open Items
1. Prioritizing Requests Effectively
1. Ensuring Quality Workmanship
1. Facilitating Access for Follow-Up
1. Building a Responsive Culture
1. Best Practices for Complaint Handling
1. Implementing Continuous Improvement Strategies

About this course

$90.00
10 lessons
0 hours of video content

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BCCS2601 - Warranty Awareness, Service Requests, and Post-Handover Follow-Through

Course curriculum

Understanding the Post-Handover Service Period

Introducing Warranty Awareness at Possession

Clarifying What Is and Is Not Covered

Documenting Outstanding Items and Open Commitments

Receiving and Managing Early Service Requests

Coordinating Trades and Corrective Work Efficiently

Communicating Timelines and Access for Follow-Up

Preventing Escalation Through Better Service Recovery

Common Post-Handover Breakdowns and Complaints

Creating a Stronger Warranty and Follow-Through Process

About this course

Discover your potential, starting today